We had a UGC format that absolutely crushed in Russia. Like, way above benchmarks. So naturally, we wanted to replicate it in the US market. The brief was solid, the creator was good, and we had examples of what worked.
It tanked.
Not moderately. It just didn’t land. I thought maybe it was the creator, so we tested with someone else. Different creator, same brief. Still nothing.
So I started looking at the actual differences between what played well in Russia versus what performed in the US for the same brand.
Here’s what I found: Russian audiences responded to credibility and proof. The winning UGC was basically ‘I’m a real person, I use this, here’s why it’s good.’ Very straightforward. Very direct. Very focused on the product itself.
US audiences? They responded to story and context. They wanted to know the situation first, then the product fit. They were way more interested in the ‘why this is relevant to me’ angle versus the ‘here’s why this product is good’ angle.
Same product. Same UGC framework. Completely different entry points.
Once I rewrote the briefs with market-specific hooks—not different products, just different narrative approaches—we saw the US version perform. Not at Russian levels (different market, different scale), but it was actually competitive.
The thing that surprised me most: the core creative skill was the same. It wasn’t that our US creators were worse. It’s that the cultural narrative priorities were just… different.
I’m now categorizing UGC angles into:
- Universal angles (benefit-driven, these usually translate)
- Cultural angles (narrative-driven, need reframing)
- Market-specific angles (totally different, basically need new briefs)
But I’m not confident about this framework yet. I’m wondering if there are other people doing the same adaptation work and what patterns they’re seeing. Are there angles that you thought would translate but didn’t? And conversely, are there things that didn’t work in Russia but surprised you in the US?