I’m at a point where we’re working with creators across the US and Russia, and the operational chaos is getting real.
Right now, I’m managing this through a mix of email, Slack, direct messages, and spreadsheets. It works until it doesn’t. Last month, a creator thought a deliverable was due Friday, I thought it was Monday (we’re in different time zones and I missed an earlier conversation), and the client got angry.
I know other agencies handle this at bigger scales, so there’s obviously a system that works. I’m trying to figure out what actually keeps people organized without turning project management into a second job.
Here’s what I need: a way to track where each project stands. Which creators owe what. Which deliverables are pending. Which clients are waiting. And ideally, something where if I miss an email, the system still keeps things moving.
I’ve tried a few tools: Monday.com felt over-complicated, a shared spreadsheet is too passive, Notion had a learning curve I didn’t have time for.
I’m also not sure about process. Do you have standing check-ins with creators? Do you proactively follow up or wait for people to flag issues? How often are you actually touching base, and how do you keep it lightweight?
Someone told me that the real answer is probably “hire a producer.” But that’s expensive, and I’m not sure if I’m at that scale yet where it makes sense.
How are people actually managing this? What’s the lightest-weight system that still keeps things from falling through the cracks?