We’re at the point where we need to test whether UGC from US creators actually moves the needle for our brand. We’re Russian-founded, we have product-market fit at home, and now we’re wondering if US audiences will respond to content created by real people rather than polished brand content.
Here’s my honest confusion: I know UGC works. I’ve seen it work for US brands. But what does that actually look like when you’re coming from the outside trying to coordinate with creators you’ve never worked with, in a market you don’t have deep relationships in, and who might not understand your brand voice at all?
I’m thinking through logistics that probably sound basic to people who’ve done this before. Do I start with micro-influencers who do UGC, or actual UGC creators (who might have smaller followings but are specialized in this format)? How many creators should I test with in a pilot? What’s a reasonable budget for that? And how do I brief them in a way that actually results in content I can use, not content that misses what my brand is about?
I’m also wondering about the legals. Do I own the content outright? Can I use it on my own channels, or only for ads? Are there different rules if the creator has a large following versus smaller? And payment—do I negotiate per piece, or is there a standard model?
Most importantly, how do I tell if this is actually working? What metrics should I be tracking on UGC content versus brand-created content?
Has anyone here actually run that first US UGC pilot? What surprised you most about the process?